DEPOSIT AND PAYMENT

  1. The client agrees to pay a non-refundable 30% - 50% deposit (project dependant) of the quoted price prior to commencing any job. The final balance of the quoted amount is due prior to the delivery of the finished artwork or website going live. No artwork will be delivered until the full payment has been made.

  2. The artwork, website, and graphics remain the property of Peachy Keen Studios until all outstanding accounts are paid in full.

PRICING

  1. All prices are in Australian Dollars ($AUD).

  2. Prices are subject to change without notice.

QUOTING

  1. Quotes are valid for 30 days from date sent.

  2. Quotes do not include printing or delivery costs. Printing and delivery is available from third parties if necessary.

  3. Change in project scope, additional concepts, alterations or work not specified in the original proposal will be re-quoted, or charged at a specified further hourly rate.

COPYRIGHT/OWNERSHIP

  1. The client will have full reproduction rights to artworks or website after the project has been paid in full and delivered to the client.

  2. Peachy Keen Studios reserves the right to use the artwork, at any stage of the design process, for marketing purposes.

  3. Peachy Keen Studios reserves the right to use elements of the design in other projects. This can also include elements that are not exclusive to the design such as fonts, stock images, or aspects of illustration.

SUBMISSION OF ARTWORK, DATA AND CONTENT BY THE CLIENT

  1. The client is responsible for the submission of accurate artwork, data or content. Peachy Keen Studios takes no responsibility for errors in the submitted artwork, data or content.

  2. Client must own the copyright to any supplied images or photographs for use in art work.

  3. Peachy Keen Studios will assume the client owns copyright of the image or photograph in use if presented with it by client, and will not be held liable for any accusations regarding the unauthorised use of an image, artwork or photograph.

CANCELLATIONS

  1. In the event of a cancellation, ownership of original artwork and all copyrights will remain under Peachy Keen Studios The initial 30% deposit is non-refundable and will act as a cancellation fee.

TURNAROUND AND COMMUNICATION

  1. Turnaround times vary depending on the project. Peachy Keen Studios will strive to meet all deadlines; however, will not be held liable for any loss due to late artwork, data or content submissions.

  2. Throughout the design process it is important that communication is constant to ensure the completion of tasks at a reasonable pace. Failure to communicate in a timely manner (within 2 business days) may result in a project being put on hold until the next available opening.

  3. If Peachy Keen Studios does not hear from a client within 14 business days, that client's project will be considered abandoned and cancelled. Work on the project will cease and payments made will not be refunded, nor will design files be delivered. Please contact Peachy Keen Studios if there is a known break in communication to reschedule an ongoing project.

ARTWORK APPROVALS, COLOUR VARIATIONS AND PRINTING

  1. Peachy Keen Studios takes care to avoid any errors throughout the design process however once the artwork is approved by the client, the decision is final and Peachy Keen Studios takes no responsibility for any mistakes. It is the client's responsibility to check all information. Please take time and consideration, checking all spelling, grammar, phone numbers, addresses and other important changes. Peachy Keen Studios cannot offer refunds or reprints for mistakes.

  2. There may be some colour variations between different computer screens, different printers, and even different print runs. This is due to the nature of CMYK printing as well as varied screen and print settings, and choice of stock (paper). Always request a printed proof from your printer if you are concerned about colours.

COMPLETION DATES AND THE DELIVERY OF A PROJECT

  1. Peachy Keen Studios and the client must work together to complete the project in a timely manner. We agree to work efficiently to deliver a project by the agreed date, provided the client has submitted all necessary content and materials. If the client does not provide Peachy Keen Studios with the necessary content and materials within 30 days of an effective agreed date, the entire deposit amount will be retained by Peachy Keen Studios and the contract shall be void.

THIRD PARTY DEALINGS

  1. Peachy Keen Studios will not take any responsibility for client dealings with third parties. Third party being, but not limited to, printers, delivery services, sign makers, web hosting services, etc.

FILE STORAGE

  1. It is the client's responsibility to file and store their files after they have been received. Peachy Keen Studios will not take responsibility for any missing or damaged files once the project has been completed and delivered to the client.

PRIVACY

  1. All correspondence is treated as confidential however Peachy Keen Studios reserves the right to use the designs as part of marketing, portfolio work, and other promotional activities.

  2. No client or business information will ever be sold or given to third parties.

  3. No banking details will be recorded or stored.

WEBSITE INFORMATION

  1. Peachy Keen Studios uses Squarespace for all website design. Peachy Keen Studios takes no responsibility for any errors caused by Squarespace or third party web developers.

  2. Peachy Keen Studios endeavours to ensure all websites run error-free; however, we accept no responsibility for losses incurred due to malfunctions within the website or its code.

  3. Peachy Keen Studios aims to design websites that display acceptably across popular and current web browsers. We cannot accept responsibility for pages, which may not appear correctly in newer versions of browsers released after the site has gone live.

DOMAIN REGISTRATION, DOMAIN HOSTING, RENEWAL AND BACK-UP

  1. It is the client's responsibility to register and maintain their domain name.

  2. It is the client's responsibility to register and maintain hosting services.

  3. Whilst Peachy Keen Studios can recommend hosting companies for a client's website, no guarantee can be made as to the availability or interruption of this service. Peachy Keen Studios cannot take any responsibility for losses caused by the unavailability, malfunction or interruption of this service, or for the loss turnover, sales, revenue, profits, or indirect, consequential loss.

  4. If there is a need to fix errors caused by this misconfiguration of the website by the client during or after project completion, the client will be charged at an hourly rate to rectify those mistakes.

  5. It is the client's responsibility to maintain necessary back-up's, and storage.

TERMINATION OF SERVICE

  1. Peachy Keen Studios reserves the right to terminate our services if any of the above conditions are breached.

  2. If there is any amount overdue for more than a 14 day period, Peachy Keen Studios reserves the right to close the account and suspend all services until the full amount has been paid.

  3. Peachy Keen Studios reserves the right to refuse to handle in any form or manner, material that may be deemed offensive, illegal, or controversial, and to terminate services should the situation arise. 

  4. The staff at Peachy Keen Studios will not in any way tolerate any kind of mistreatment or abuse from clients; be that physical or verbal abuse, threatening behaviour, defamation or any kind of aggression. If at any point issues arise as a result of mistreatment on the clients behalf Peachy Keen Studios reserves the right to terminate services without notice and retain initial 30% deposit as a cancellation fee.

LIABILITY

PRINTED MATERIAL - Peachy Keen Studios HEREBY EXCLUDES ITSELF FROM ALL AND ANY LIABILITY INVOLVING:

  1. Loss or damage incurred by inaccuracy.

  2. Loss or damage incurred by delay or error.

  3. Loss or damaged incurred by third party dealings.

WEBSITES AND ONLINE MATERIAL - Peachy Keen Studios HEREBY EXCLUDES ITSELF FROM ALL AND ANY LIABILITY INVOLVING:

  1. Loss or damage incurred by inaccuracy.

  2. Loss or damage incurred by delay or error.

  3. Loss or damage incurred by third party dealings.

  4. Loss or damage to clients' artwork or photos contained within the website.

  5. Loss or damage caused by any decision, refusal or positioning results made by search engine services or Internet directory services.

  6. Loss or damage due to the downtime of any servers.